For this project I am gathering up timesheets, work orders, pictures of sites, and other forms that a tech would need on a daily basis.
These artifacts are interesting in understanding how much paperwork time adds to the actual work and drive time. Just as the cell phone and laptop are intricate partners in the life of a tech, so to is the enormous amount of emails, work orders, purchase orders and such.
These papers have to be filled out properly to a t, in order for the company to bill and recieve payment on work performed on a site, as well as for being able to pay for equipment ordered for a site. There have been times when equipment has been "misplaced" in paperwork which results in confusion of exactly which site it was used. Having a good paper trail of your work, helps in "finding the equipment.
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