Reflective memo

Ok, I am not quite sure exactly what this is supposed to look like, so I did the one below.

***********MEMO******

Update on Service Project

My intial research was to be on the "Circle of Techs" telling the intricate inner circle of trust between the technicians. However, I found that it was vague and hard to get people who were willing to speak for fear of upsetting higher ups or other technicians. Given that, I have decided to focus on what challenges a service tech faces in the day to day grind. While I have "insider" information, I will still gather other info from boards on the net and personal interviews of a few techs with whom I am close to.

This will give me a better insight to see what Frank (my designated tech) deals with and how frustrating or comical it can be in his life.

Glossary

While my glossary is not long by any means as of yet, it is a start to what I think may need further explaining. I know that it will grow as this project continues.

Glossary
Access road - a road that leads to the cell tower
HVAC - Heating, Ventilation Air Conditioning
Lift - crane or other motorized device that lifts the units up
Per Diem - (Latin for "per day" or "for each day") refers to a specific amount of money that an organization allows an individual to spend per day, to cover living and traveling expenses in connection with work. It is the allowance given to the employee/worker for completing a task or going on tour away from home.
Site - refers to the cell tower location
Time Sheet - Form filled out of hours worked during the pay period.
Truck Inventory - items that are to be kept on the truck and stocked.
Unit - Air Conditioner
Work Order - Form that is filled out to complete a job, it is a way of keeping track of where/what inventory is used on a job.

Ideas....

My orginal idea of the Circle of Techs, has been replaced with how the technician deals with the day to day problems of working out in the field and how they deal with it. I have made arrangements to travel along side Frank and observe from an outsider stand point.
This may or may not change during the course of the research.

Map

A map... hmm.. this one is both difficult and easy. The easy part is pulling it up, the harder part was trying to print it out. I settled for a picture of the map.
This map details each tech in the south eastern division, all the red dots you see are individual cell towers. Usually a tech is "assigned" (and I use this term loosely) an area of 130 miles from his residence. However, a tech may be called out of his "assigned" area at any given time if necessary.

The technicians rely on this map, which was taken from Streets and Trips. When a tech clicks on a red dot, it will give both the coordinates and address of the cell tower. A tech may also type in a site number, such as TN1152 or an address if known, and the information on that site will come up. The information that is on this map will tell the tech not only where the site is located, but what type of site it is and if it is a safe one to travel to at night.