Ok, I am not quite sure exactly what this is supposed to look like, so I did the one below.
***********MEMO******
Update on Service Project
My intial research was to be on the "Circle of Techs" telling the intricate inner circle of trust between the technicians. However, I found that it was vague and hard to get people who were willing to speak for fear of upsetting higher ups or other technicians. Given that, I have decided to focus on what challenges a service tech faces in the day to day grind. While I have "insider" information, I will still gather other info from boards on the net and personal interviews of a few techs with whom I am close to.
This will give me a better insight to see what Frank (my designated tech) deals with and how frustrating or comical it can be in his life.
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